A: eBooks are typically less expensive because the costs of publishing are less than for paperbacks. They are ecologically sound. The integrity will not diminish. You can purchase an eBook at your convenience without leaving your home or place of work or waiting for a store to open. And there is no need to
worry about stock running out. You can literally hold your entire library of books in the palm of your hand. 

Q: How do I purchase an eBook?
A: The first step is to register. Then you can search our catalogue and simply choose your preferred title and add it to your shopping cart. When you finish shopping you can check-out and pay for your purchases. Your books will appear in your library and be available for download as soon as payment is confirmed. This normally takes no more than a couple minutes.

Q: How do the eBook Bucks and Gift Certificates work?
A: You can purchase ebook bucks, receive them as a gift, or get them as part of a rebate (rebates are delivered to your on-line account in the form of eBook Bucks after purchase). Our system is not set up to allow for payments to be broken between different options. In other words, you can’t pay partially with eBook Bucks and the remainder with Paypal or Credit Card. If the eBook Bucks option isn’t showing up at checkout, it’s likely that the total in your cart is exceeding the eBook Bucks balance. You will need to ensure that you are logged in first. You can also use the "Buy Now" button to utilize your eBook Bucks. But again, you will need to have enough in your account to cover the cost of a particular book.

Q: Will it cost me anything to register?
A: No. Registration is free.

Q: How do I register with ARe?
A: Click on the "Register Now" link which is located at the top of all pages.

Q: Can I access my library anytime, anywhere?
A: Your library, where all of your eBooks can be downloaded, can be accessed via the internet. We selected our Web-host due to their reliability. We experience 99.9% up time, use multiple redundant telecommunications paths and carriers, have secondary power solutions in case of emergencies, RAID mirroring, 24/7 monitoring, backups and security updates.

A: Yes, but you must be logged in on both websites. 

Q: Is my personal information secure?
A: We will never sell your information to another party. We are a Verisign Pro Partner and we have Secure Socket Layer security on our web-site. Our web-server is authenticated upon connection using a digital certificate, all information is encrypted during transmission. Physical access to the data center is protected. In addition, we utilize host-based virus protection, firewalls, intrusion detection scanners, and 24-hour monitoring.

Q: How do I search your catalogue to find the books I want to buy?
A: On the left side of the page you will find a list of categories. Once a category is selected you may then conduct a secondary sort by highest rated, best selling, most recent, or length. We also allow for primary searches by author, publisher, or title.

Q: How do I reset or change my password?
A: If you’ve forgotten your password, enter the email address you use to log in, then click on the "Forgot username/password" link located in the top right-hand corner. A new temporary password will be emailed to you. You’ll need to copy and paste that password into the password field to access your account.

Once in your account, go to your profile (link is in the upper right-hand corner) and scroll to the bottom of the page. You’ll see a "Password" and a "Verify Password" field. Enter the password you would like to use in both of those fields then click on the "Update" button. The passwords will be saved and the fields will clear. You can then logout and test by logging back in with your new login/password combination.

Q: How do I know which format to purchase? (See the next question for information on Secure formats)

Open eBook (ePub) is the recommended choice for iPhone/iPod Touch/iPad users. You can download Stanza, which will allow you to reach eBooks on your desktop (MAC or PC), iPhone, iPod touch, or iPad here. We also recommend ePub for all Android users in conjunction with Aldiko. This format also is recommended for the Nook and all Sony Readers.

Adobe Acrobat (PDF) is the recommended choice for Macintosh, Windows PC, Sony Reader, or Windows Tablet. You can download Adobe Reader here

MS Reader (LIT) is the recommended choice for Pocket PC or if you want to read on both your Windows PC and Pocket PC. You can download MS Reader here

HTML is the recommended choice for Linux/Unix Computer, Franklin E-Bookman, eBookwise-1150, or Hiebook readers.

Mobipocket (PRC) is the recommended choice for Kindle, Windows CE, Handheld PC, Palm OS device, Pocket PC or an EPOC device. You can download Mobipocket here.

Palm DOC/iSolo (PDB) is the recommended choice for all devices that are Palm compatible, eReader users, or the Nook.

Franklin E-Bookman (FUB) is the recommended choice for Franklin E-Bookman devices.

Hiebook (KML) is the recommended choice for Hiebook devices.

Rocket (RB) is the recommended choice for Rocket, REB/1100, or eBookwise-1150

Q: Are your books encrypted?
A: Although we carry open formats of the above file types, ARe also sells secure Adobe, Microsoft and Mobipocket eBooks. For these files, the publishers have applied digital rights management, a form of encryption. We’ve made additional help pages available to help guide you through the basics, gaining understanding of software requirements/issues, and a troubleshooting guide.

Secure Adobe eBook: The Basics Software Help Troubleshooting
Secure Microsoft eBook: The Basics Software Help Troubleshooting
Secure Mobipocket eBook: The Basics Software Help Troubleshooting
Secure Epub: The Basics Software Help Troubleshooting

Q: How can I transfer books onto my iPhone or iPod Touch so that I can read them using Stanza?
A: There are 2 ways to get books onto your iPhone or iPod Touch Stanza library.

(1) Direct download

First access your on-line library at http://www.allromanceebooks.com via Stanza. You will need to go to the home page, login, then click on the library link in the top navigation bar. Scroll down the page until you find the title you want to read. Select the ePub link to the right of the title. The book will automatically open in Stanza.

Note: If you previously selected an alternate file format, that format will show to the right of the title. In that case you either (a) need to send in a report request to have the link changed to ePub, or (b) use the method below to transfer the title onto your iPhone.

(2) Wireless transfer - Sharing using Stanza Desktop

 The dedicated Stanza iPhone application, which can be downloaded onto the iPhone via the Apple App Store, can synchronize with Stanza Desktop. The Stanza Desktop application is currently available for Apple Macintosh and Windows computers from http://download.lexcycle.com

(a) Launch Stanza Desktop. (b) Go to File->Open, and open a book or document in one of Stanza’s supported formats. Note: The text of eReader books will not be displayed, but you can still use this interface to share books with Stanza iPhone. (c) Go to the "Tools" menu, and ensure that the "Enable Sharing" menu item is checked. (d) Ensure that your iPhone is connected to the same wireless network that your PC is on. (e) Launch Stanza on your iPhone. (f) From the top-level library menu, select "Shared Books". You should see your computer name. Select it. (g) Stanza Desktop will then notify you that your iPhone is attempting to connect to your shared library, and request your permission to allow the connection. (h) Once you have granted permission, Stanza iPhone will display a list of books that are open in Stanza Desktop. (i) Tap on the book to download it Stanza on your iPhone. It will appear in Titles and Recent Downloads.

If you run into problems with sharing, please refer to http://www.lexcycle.com/faq/troubleshooting_sharing for common solutions to issues that users may encounter.

Q: How can I purchase books from All Romance Ebooks on Aldiko?
A: Click here to find out.

Q: Can I transfer All Romance eBooks titles onto my Kindle?
A: Yes. If the book is available in non-secure Adobe, Mobipocket, or HTML. The Kindle will not accept secure books transferred from a 3rd party retailer or uploaded by a consumer. If you are purchasing from our website all you need to do is enter your Kindle email address in your profile, white list our website, then select the email Kindle icon in your library. The titles will automatically transfer.

Note: Amazon does charge a small fee for this service.

If you wish to browse our mobile site on your Kindle and directly download, use the Kindle’s browser to access us at http://www.allromanceebooks.com/mobile

To white list our website, log in to your Kindle account on Amazon and add our addresses to your "kindle approved e-mail You should add both @allromanceebooks.com and @omnilit.com. Do not put a username in front of the @ sign. This will help to ensure that any email from our domain that you trigger will get through.

Need additional help establishing your Kindle email address and white listing emails for your Kindle account? You’ll find step-by-step instructions from Amazon on how to do these things here.

Q: What is my Mobipocket PID?
A: Every copy of Mobipocket Reader contains a PID, a 10 character code that uniquely identifies that copy of Mobipocket Reader. Upon download, this system uses the PID to tie a Mobipocket eBook you purchase to the device(s) on which you want to read it. At the "My Mobipocket PIDs" screen, you can register up to 3 PIDs to your account, and review previously entered PIDs. Read more about Mobipocket eBooks by following the links above.

Q: Can I use the secure materials I purchase from this site on multiple machines?
A: Yes. To use Secure Adobe and Secure Adobe ePub eBooks on multiple machines, each machine must first be activated to the same account using the Authorize Computer option. Microsoft Reader ebooks may be moved from computer to computer, as long as each computer has a copy of Microsoft Reader that is activated to the same Passport account as the computer used to download the ebook. You can read Mobipocket eBooks on 3 machines. You need to install Mobipocket Reader on any machine on which you intend to read a Mobipocket eBook. You must then register a Mobipocket PID at this site for each machine on which you intend to read a Mobipocket eBook.

Q: Do you have a discount program?
A: For every ten purchases, you will receive a code that you may use to download a book for free (see below - certain limitations apply). Codes are delivered to your on-line library and can be found at the bottom. In addition, publishers place works on sale all of the time. Check out our "Discount Books" page for today’s bargains.

Q: I’m having trouble using my free book code, can you help me?
A: The most common issues around free bookcodes are:

1) The user miskeys when typing the code into the box. Copy and paste the code to avoid keying errors.
2) The user has a free book in their shopping cart. The code will deduct the price of the least expensive book. If they deduct the free book you won’t notice a price change.
3) The user is trying to buy a bundle or one-click buy. The codes are only good for single titles.
4) The user isn’t clicking on the calculate discount button, so the code isn’t being properly applied.
5) The title you are attempting to purchase is over $25.00 and therefore excluded.
6) Effective December 1, 2009 - Codes are set to expire 10 days from the date of issue.

Q: Do you give refunds?
A: No. We will, however, replace any damaged files.

Q: How do the rebates work?
A: Rebates are delivered to your on-line account in the form of eBook Bucks after purchase.

Q: How do I contact you?
A: Click on the contact link that appears at the bottom of every page on the website and complete the form.

Q: How do I rate the books that I read?
A: You may rate each book that you’ve read. The rating system is a five-point scale, with 1 being least enjoyed and 5 being most enjoyed. Readers may only rate books that they have personally downloaded.

Q: How are the top rated lists calculated?
A: The Top 10 Reader Rated list is based on the mean (simple average) score for the past 60 days. In order to be considered eligible for the top rated a book will had to have had 5 ratings. That overall score is also reflected on each book detail page. When you use the Top Rated category sort, for example sorting by Top Rated in Contemporary, the ranking returned reflects only the last 30 days of sales. Lastly, the Highest Rated books that appear at the top of the category page is based on the last 3 days of sales.

Q: How are the bestselling ratings calculated?
A: The rating reported is based on the average sales per day for the prior thirty (30) days. In order to be considered "eligible" for the bestsellers a book will have had to have a minimum of 10 sales. The Best Selling books that appear at the top of the category page is based on the last 3 days of sales.

Q: I’m noticing that there are some special icons that appear on the category and product detail pages. Can you tell me what they mean?
A: Sure!

 ARe Best Seller: This means that the title has either been a Category Best Seller or a Top 10 Best Seller
 ARe Top Pick: This means that the title was selected as an ARe Staff Top Pick
 ARe Best of Award: This means that the title was a Top 10 Best Selling title for the year.

Q: What if I find a great book here that I know a friend would love, is there a way for me to share that information?
A. Yes, there is a "Tell a Friend" button on every book detail page that enables you to email pages to your friends. Our system does not store those e-mail addresses, so your friends will never receive future e-mail solicitations as a result. We also have a host of share buttons, including Facebook "Like" buttons on every book detail page.

Q: Do you have a gift certificate program or a way for me to keep an account balance?
A: Yes! We have eBook bucks for you and gift certificates that you can purchase for friends.

Buy Omni Bucks now and then use them to pay for downloads whenever you need them. When you have Omni Bucks in your library and choose to shop using them, all the romance you need from the publishers you love is virtually just a click away. Or purchase Omni Bucks and then go to your library and enter the email address of the person who is soon going to be your new best friend. If they have an existing account for that email address, the Omni Bucks will automatically transfer. If they don’t, they will be invited to open one and start shopping!

Q: I recently experienced a hard-drive crash and lost my eBooks. Can I download them again?
A: Generally, the eBooks you purchase remain in your library and available for download. Secure eBooks do have limitations and once those are exceeded, an error message will display. Sometimes links for secure titles can be re-activated, but we will require the original order number to make that request. Also, you should note that publishers can remove content at any time. Our Terms of Use state that any issues with downloads should be reported within 72 hours from purchase. Like all of the valuable content on your computer, your ebook library should be backed up.

Q: I would like to get your newsletter, how do I sign up?
A: You can edit your account information to subscribe or unsubscribe.

Q: What if I need to update my email address or other information?
A: You can edit your account information at any time by logging in and then selecting your profile link from the top right-hand corner of any page.

Q: Do you store credit card information?
A: No. Your credit card information is not stored by ARe.

Q: Can I share my eBooks with others?
A: No. All of the content on ARe is protected by copyright and should not be copied without permission. Re-use or re-distribution of any and all materials is prohibited under law.

Q: Can I order eBooks through the mail or over the phone?
A: No. You must order eBooks on-line through the ARe site at www.allromanceebooks.com

Q: Can I pay for eBooks with a check?
A: Sorry, no. We accept Visa, Mastercard, and Paypal only.

Q: How is pricing determined?
A: Pricing is set by the publisher of the work.

Q: Can you explain your "heat" rating system?
A: Sure!

1 flame- Stories will either not have consummated love scenes, or if the loves scenes are consummated detail is not given.
2 flames- Stories will have some love scenes. These will be more sensual then graphic and will mostly rely on euphemism.
3 flames- Stories will have sensual, yet more explicit love scenes, and the language used to describe them may be more graphic and direct.
4 flames- Stories have frequent love scenes that are explicit and described using graphic and direct language.
5 flames- Stories have a high frequency of love scenes that are explicit, described using graphic and direct language, and/or contain subject matter that some readers may consider objectionable.